Accelerate early-stage adoption of your B2B platform to interoperate seamlessly with customer systems and data sources

Customized SaaS/PaaS deployment

Customized SaaS/PaaS deployment

Ties in data sources, compliance and security

Streamlined Dev Team Feedback

Streamlined Dev Team Feedback

Leverages fixes/features faster

Sustainable Professional Services

Sustainable Professional Services

Project management to accelerate your growth

THE PROBLEM

Customers love the idea of your B2B technology and can’t wait to deploy it in their environment. How can you ensure they are not disappointed?

What can you do to trade off between diverting critical engineering resources into one-off customizations vs. the hard work of driving your roadmap forward?

Every customer has unique expectations and needs

They demand customized integrations with existing systems, training for their staff, and live call support.

Your source platform technology is a moving target

Customer-facing resources must have proven technical depth to fit your framework of agile builds and workflows.

Your docs & APIs are not quite ready for prime time

Early adopters need high-touch engineering attention – but you don’t have enough engineers

THE SOLUTION

At Bekitzur, we think
there’s a better way

Bekitzur B2B Technical Customer Engineering Services specializes in closing operational and technical gaps between your platform and real-world deployment. We blend the coding depth and agile workstyle of your core software team with technical project management and customer hand-holding.

  • Ideally suited for your early adopters whose expectations can overwhelm customer success or help desk support
  • Hands-on experience building out early-stage SaaS & PaaS startups
  • Been-there-done-that bridging, between your evolving code base and the high expectations of your initial customers
  • Once the customer is happy, up and running, we’ll deliver continuous support for onboarding, training, frontline escalations, and upgrades to keep them happy.

Key B2B Technical Customer Engineering Services

Agile update & release management

Rapidly accelerate build and infrastructure-as-code pipeline CI/CD Automation

Expert Software Engineering

Ramp up new customer engagements sales without being constrained by developer bandwidth

24/7/365 DevOps support

Manage set-up, support and maintenance of customer production environments to deflect and minimize escalations

Structured feedback for core product engineering

High-fidelity performance and config insights for improved technical architecture decision-making

DevOps SLA for technical customer success

Integrated management of customer-facing deployment, release management and production operations

Better referenceability for sales & product marketing

Capture use cases, product differentiators to support go-to-market without burdening customer champions

Build out developer & partner network

Broaden your platform ecosystem with complementary 3d party and open source technologies

Training, delivery and deployment expansion

Implementation planning and infra provisioning for AWS, Azure, GCP, Hybrid and Private Cloud

Issue documentation and backlog management

Structured customer feedback to support replicable test cases and validations

Optimize capacity & resource allocation

Continuously track all critical operational statistics, customer activity, and cost control

Compliance, credentials, security

Track/log/manage user permissions end-to-end; automate security across for networks, hosts, applications

Data / Analytics integration product extensions

Boost customer value with features to improve data utilization and transparency of your product ROI

How We Do It

When you are in an early-stage startup, the race is on to move fast and break things – without breaking your customers’ things. Like it or not, your core engineering team is the critical path for revenue growth. You need someone to close the gap between what you need to sell, what the customer wants to buy and what your product can do. And you have to make sure that every iteration of new features delivers net benefits. Our B2B Customer Engineering Services practice has grown out of hard-won victories for our B2B PaaS/SaaS clients who have needed to feed their customers appetites for rapid ramp-up and integration. It ensures that each successive customer win builds on the success of your previous deployment.

Michael Philip,
CEO

Clients who have benefited from our solutions

Development Partner Client A&E
Development Partner Client Thinfilm
Development Partner Client GE Digital
Development Partner Client Adobe
Development Partner Client Gali Health
Development Partner Client Nurego
Development Partner Client CaaStle
Development Partner Client GAP
Development Partner Client Urban Outfitters
Development Partner Client American Eagle
Development Partner Client Ann Taylor
Development Partner Client New York & Company
Development Partner Client Express
Development Partner Client Rebecca Taylor
Development Partner Client Gwynnie Bee
Development Partner Client Zypmedia
Development Partner Client GlobeIn
Development Partner Client Krypton
Development Partner Client Amdocs
Development Partner Client Culver
Development Partner Client SeaWorld
Development Partner Client Playphone
Development Partner Client Neurotech ADHD Solutions
Development Partner Client King.com
Development Partner Client Imantics

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